Greener Pastures Ltd Complaints and Feedback Procedure

Greener Pastures welcomes and handles complaints from both caregivers and service users fairly. We encourage whistle-blowing and handle information with the strictest confidence. If you have a problem with Greener Pastures Ltd, we would advise that you resolve it informally to start with. However, you have tried this or it's not possible, you can make a formal complaint to us. We will suggest booking a telephone meeting* due to the current pandemic although, face-to-face meetings with the Director are possible. We will discuss and do everything in our power to settle the situation so the results needed are obtained. If there is a problem in the home itself (i.e. there are safety concerns, safeguarding, staffing shortages etc.) file a complaint and can liaise with the home to put this right. In extreme matters, we will promptly escalate the matter to the appropriate organisations or bodies.

Greener Pastures takes all feedback and testimonials with a constructive mind-set to improve our services if need be. We are more than happy to receive your support and thoughts, you can send them to info@greener-pastures.co.uk or call us on 07898600222.

But please feel free to leave feedback on the form on you screen though!

* please book a telephone meeting with Greener Pastures Ltd on 07898600222; this call will go directly to the director of our company

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